• Q. Will the train cars be air conditioned/heated ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Is there WiFi onboard ?

  • Q. Do you offer maps of European train stations ?

  • Q. Can I open the train windows ?

  • Q. What food and drink options are on board ?

  • Q. Will the conductor take my passport ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. Do I need to tip the train staff ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. Are European trains "child friendly" ?

  • Q. Will I be sharing my sleeping compartment with strangers ?

  • Q. How much luggage can I take on the train ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. Can I bring food and drinks on board ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. What other types of services are available at the station ?

  • Q. How can I exchange my Trenitalia ticket ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Do I need to show my passport to board the train ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Can I choose a specific seat when booking a train ticket ?

  • Q. What do I do with my luggage ?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. How are sleeping compartments kept secure ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. What should I do if the train is late ?

  • Q. Are there restrooms on the train ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. Where can I find more information about European train stations ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Are there shower facilities on board ?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train ?

Browse our FAQs


  • Q. Can I sit in First class if I have a Second class rail pass ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. Are there discounts available for rail passes ?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country ?

  • Q. Can I exchange or refund my rail pass while in Europe ?

  • Q. How far in advance can I buy my rail pass ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do ?

  • Q. What information do I need to provide when booking a rail pass ? Do the names on the rail pass and the passports have to match ?

  • Q. Does each journey I take require using a separate day of travel on my rail pass ?

  • Q. I want to refund my rail pass. How do I proceed ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. Who is eligible to buy a rail pass ?

  • Q. How do I use the bonuses that come with rail passes ?

  • Q. Can I use my rail pass on any train within its area of coverage ?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass ?

  • Q. What do I do if my train goes through a country not listed on my rail pass ?

  • Q. What does “Activate my rail pass mean and how do I do it ?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it ?

  • Q. Can I print my rail pass at the station ?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation ?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants ?

  • Q. Can a rail pass be issued as an e ticket or e pass ?

  • Q. Do rail passes cover commuter trains or airport shuttle trains ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. Can I sit in Second class if I have a First class rail pass ?

  • Q. How do I know the right rail pass and how many days I should purchase ?

  • Q. What is a travel day on a rail pass ?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it ? It’s totally unused.

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund ?

  • Q. Do I need to buy a reservation if I already have a rail pass ? How do I book one ?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. Can I add a friend to my existing rail pass ?

  • Q. What is a Rail Pass ?

  • Q. What is the questionnaire that comes with my rail pass ? Do I have to fill it out ?

  • Q. What happens if I don’t fill out my rail pass before boarding the train ?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. What if I have a group of 10 or more purchasing rail passes ?

  • Q. Can I get a refund for unused days on my rail pass ?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass ?

  • Q. Can I purchase a rail pass when I'm in Europe ?

  • Q. Can I share my rail pass with others (family, friends, or charity) ?

  • Q. What is the "validity period" of a rail pass ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation ?

Browse our FAQs


  • Q. Does my train ticket include a seat reservation ?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why ? Can the previously quoted price be honored ?

  • Q. How can I ensure that my traveling party is seated together ?

  • Q. Why do some German station names have extra characters in the station name ?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe ?

  • Q. Do you offer e-tickets ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. How do I book a train ticket on your site ?

  • Q. Do I need to buy a train ticket for children or infants ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen ?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station ?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle ?

  • Q. How far in advance can I purchase a train ticket ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. Are the fares offered on your website based on live availability ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. How can I book an itinerary with multiple cities ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. It looks like my train ticket does not include a reservation. How can I add one ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe ?

  • Q. How can I tell whether or not I have a reserved seat on board ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. Can I choose a specific seat on a train when making my reservation ?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. How can I find the cheapest train tickets ?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station ?

  • Q. I'm looking to book a train on your site but I can't find it, why ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. What is a Diabolo fee ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. Are there discounts on train tickets ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally ?

  • Q. Can I print my train ticket at the station ?

  • Q. How long are train tickets valid for ?

  • Q. Do the prices quoted on the website include all fees and taxes ?

  • Q. What’s the difference between a seat reservation and a train ticket ?

  • Q. Do I need to purchase a reservation and if I do, how do I book it ?

  • Q. What ways can a train ticket be issued ? Paper ? e tickets ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

Browse our FAQs


  • Q. Do I need to show my passport to board the train ?

  • Q. How do I use a Rail Europe Gift Card ?

  • Q. Can I exchange my train ticket after its date of departure ?

  • Q. How do I use a promo code ?

  • Q. What is the 7:00 pm rule ?

  • Q. The promo code I have expired. What can I do ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. What should I do if my train ticket is lost or stolen ?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. How can I contact Rail Europe prior to my departure to Europe ?

  • Q. Are train tickets exchangeable and refundable ?

  • Q. What if my shipment gets lost ?

  • Q. How much luggage can I take on the train ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. What are the fees associated with getting a train ticket refunded ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. How can I track my shipment ?

  • Q. Who should I contact with questions about my exchange or refund ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. Will the conductor take my passport ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. How fast can I receive my travel documents ?

  • Q. Where do I my send train tickets and/or rail passes for refund ?

  • Q. My promo code is not working. What should I do ?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. Do you ship to PO and APO boxes ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. What fees does Rail Europe charge ?

  • Q. Do trains offer facilities for handicapped passengers ?

  • Q. Who should I contact with a question about a special offer ?

  • Q. How can I request a brochure from your company ?

  • Q. How do I get a promo code ?

  • Q. I want to refund my train ticket. How do I proceed ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees ?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically ?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with ?

  • Q. Where can I see the exchange and refund conditions of my train ticket ?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options ?

  • Q. How can I track the status of my refund ?

  • Q. Can I give or resell my train ticket to someone else ? Or can I travel with someone else’s ticket ?

Browse our FAQs


  • Q. How do I request an exchange through the Rail Protection Plan™ ?

  • Q. What is the Rail Protection Plan™ ?

  • Q. Are all products eligible for Rail Protection Plan™ coverage ?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™ ?

Browse our FAQs


  • Q. Can I change seats after the train departs ?

  • Q. Do you offer maps of European train stations ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. What do I do with my luggage ?

  • Q. Where can I find more information about European train stations ?

  • Q. Are there restrooms on the train ?

  • Q. If I arrive at the station early, will I be able to board my train ?

  • Q. What language is spoken at the train station and on the train ?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call ?

  • Q. Are there shower facilities on board ?

  • Q. Can I open the train windows ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. How early should I arrive at the train station ?

  • Q. When I board the train, can I sit anywhere I want ?

  • Q. Can I bring my bike on board ?

  • Q. How much luggage can I take on the train ?

  • Q. Is there WiFi onboard ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. Can I bring food and drinks on board ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. Can I print my train ticket at the station ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. I missed my train. What should I do ?

  • Q. What food and drink options are on board ?

  • Q. Do I need to tip the train staff ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. Will there be someone to help me find my reserved seat on the train ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. How do I connect between train stations in the same city ?

  • Q. What other types of services are available at the station ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. Can I bring my pet on board ?

  • Q. Once on the train platform, how can I find my car ? Is there a difference between where first and second class carriages are located or how they look on the outside ?

  • Q. How do I find my train ?

  • Q. How do I contact you while I’m in Europe ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. Can I get the address and phone number for the train station ?

  • Q. I just landed in Europe. How do I get to the train station from the airport ?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do ?

Browse our FAQs


  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do ?

  • Q. What should I do if I’m unable to print my e-ticket at the station ?

  • Q. Do you offer e-tickets ?

  • Q. Why are e tickets not available for certain trips ?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do ?

  • Q. Where can I find my e ticket number or e ticket confirmation code ?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train ?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do ?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train ?

  • Q. How do I travel with a print at the station e-ticket ?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again ?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy ?

  • Q. I misplaced the printout of my print at home e-ticket. What now ?

Browse our FAQs


  • Q. What constitutes a group ?

  • Q. Can I customize my group trip (meals on board, train station transfers) ?

  • Q. Can I book group fares online ?

  • Q. What is the benefit of buying passes through the group department versus the web ?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train ?

  • Q. Who should I contact to book travel for a group of 10 or more people ?

  • Q. Are there luggage handling services at the station for groups ?

Browse our FAQs


  • Q. How do I change my login or password ?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes ?

  • Q. Can I use more than one credit card to pay for my booking ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. What are the benefits of registering on the Rail Europe site ?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe ?

  • Q. Can I still buy train tickets from you once I’m in Europe ?

  • Q. What information does Rail Europe retain from my Facebook account ?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why ?

  • Q. Can I book a rail pass and a seat reservation at the same time ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. My credit card has been declined. What should I do next ?

  • Q. How do I create a Rail Europe account ?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why ?

  • Q. What credit cards does Rail Europe accept online ?

  • Q. Where do I find my booking number ?

  • Q. If I register on your site, will I start receiving spam ?

  • Q. What does the “Login with Facebook” button do ?

  • Q. How can I subscribe to or unsubscribe from your e newsletter ?

Browse our FAQs


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.